HK Medical Pvt. Ltd.
At HK Medical Pvt. Ltd., we are committed to providing the highest quality biomedical technology and ensuring absolute clinical accuracy. We understand that medical equipment is a critical investment. If you are not satisfied with your purchase, our return and refund process is structured to be professional, transparent, and fair.
1. Return Eligibility
Items may be requested for return within 7 calendar days of delivery or installation completion, provided that:
The equipment is unused, unaltered, and in its original technical state.
All original packaging, accessories, manuals, and software licenses are intact.
A valid proof of purchase (Official Invoice/Challan) is provided.
The unit has not been tampered with or serviced by unauthorized third-party engineers.
Note: For hygiene and clinical safety, medical devices that have been opened, used in a clinical setting, or sterilized cannot be returned.
2. Technical Inspection & Quality Assurance
All returned equipment undergoes a rigorous evaluation by our PhD-led engineering team. HK Medical Pvt. Ltd. reserves the right to:
Reject returns that show signs of electrical surge damage, improper handling, or unauthorized calibration.
Apply a restocking fee (up to 20%) for high-value diagnostic machinery to cover logistics and technical recalibration.
3. Refund Process
Once your return is technically cleared and approved:
Refunds will be processed within 7–14 business days.
The amount will be refunded via the original payment method or bank transfer.
Initial shipping, installation, and site-survey charges are non-refundable unless the return is due to a verified manufacturing defect.
4. Exchanges & Replacements
We provide immediate replacement support in the following cases:
Verified manufacturing defects.
Damage sustained during transit (when handled by our logistics team).
Incorrect model or specification delivered. Requirement: Customers must notify our support desk within 48 hours of delivery with photographic/video evidence of the defect.
5. Non-Returnable Items
The following categories are strictly non-returnable:
Certified Refurbished Equipment once the installation is finalized and signed off.
Custom-ordered or specialized infrastructure components.
Sterile, single-use, or consumable medical supplies once the seal is broken.
Software licenses or digital diagnostic upgrades once activated.
6. Order Cancellation
Orders for standard inventory may be canceled before dispatch.
Special Import Orders: Once a letter of credit (LC) is opened or an international order is placed with our global partners (USA/Japan/Europe), cancellations are subject to forfeiture of the advance deposit.
7. Return Logistics
Customers are responsible for return shipping costs unless the return is due to a verified engineering error by HK Medical.
We strongly recommend using our authorized technicians to de-install and pack heavy machinery to avoid damage during transit.
8. Policy Updates
HK Medical Pvt. Ltd. reserves the right to modify this policy to align with international biomedical standards and local regulatory requirements.
Contact Information
For technical support or return requests, please contact our head office:
HK Medical Pvt. Ltd. Email: info@hkmedical.com.pk
Phone: [Insert Office Number]
Address: [Insert Rawalpindi/Islamabad Office Address]